Refund policy

Nuvrali offers a 30-Day Money-Back Guarantee on every order.

The window

You have 30 days from the day your order is delivered. Send us your order number through our Contact page and tell us you would like to return your slippers. There is no restocking fee.

How to return

Once you contact us, we reply with a return shipping label and instructions, including the address to send the package to. Please wait for those instructions before you post anything: a parcel that arrives without a return request cannot be matched to your order.

Send the slippers back in the condition you received them. A try-on indoors is fine; pairs that show outdoor wear or damage after delivery cannot be refunded.

Refunds

When your return arrives we inspect it and email you the result. An approved refund goes back to your original payment method for the full amount you paid for the returned items, normally within 10 business days. Your bank or card company may take a few more days to post it.

Damaged, defective or wrong item

Please check your order when it arrives. If a pair is defective, damaged or not what you ordered, send us your order number and a photo within 14 days of delivery through the Contact page, and we will replace it or refund it, whichever you prefer.

Size or colour exchanges

The quickest way to get a different size or colour is to return the pair for a refund within the 30 days and place a new order. If you are unsure which size to choose, ask us through the Contact page before you order.